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Webinar. Service based on the thinking of the host

Date:

30-08-2022

Time:

10:00

Organizer:

 

This webinar will be held in the Lithuanian language!

  • How to manage yourself and serve the customer beyond their expectations?
  • How to communicate when solving customer complaints?
  • How do you create a great customer experience while working as a team and with an “I’m the owner and the face of this place” attitude?

August 30 10 a.m. to 12 p.m.

Registration: https://akademija.vz.lt/seimininko-mastymu-gristas-aptarnavimas/registracija/

About the webinar

We never get a second chance to make a good first impression. The complexity of great service is that every task, even the smallest, matters and can determine a guest’s impression and decision to return. So the customer service employee juggles thousands of balls at once: remember to smile, listen to what the guest is saying, notice what he is not saying, but gives away in his body language, remember the previous guest’s request and politely answer the phone. All this happens in the mind of the service worker in one minute. How do you manage yourself and serve the customer beyond expectations? We can serve with pleasure only when we feel like masters of the place and our emotional state.

During the webinar we will discuss the following topics:

  • The thinking of the owner, when serving, realizing the attitude “I am the owner and the face of this place”
  • One person takes responsibility for the entire experience of the Client in the company – teamwork, which the Client must not feel
  • “What can I do in this situation, this…” – communication, solving customer complaints

 

The webinar is intended for company employees who serve and communicate with customers.

Webinar lecturer

Business consultant, external personnel manager, service and quality manager Eglė Danilevičiūtė.

Eglė has been consulting and conducting training since 2007, precisely in those areas where she has the most practical experience. These are personnel management and systemic solutions for the hospitality business. Eglė, who started her career as a hotel receptionist, quickly became a hotel manager, later founded an investment hotel management company with like-minded people, and worked as a personnel manager and internal trainer for several hotel chains. Eglė gained a lot of practical experience in difficult situations while working in licensed financial brokerage companies, where she presented investment solutions and provided recommendations to the largest Lithuanian and foreign investors. Eglė works with at least several hotels, restaurants, and clinics every year because her practical experience is usually applied in their daily work and quickly produces tangible results. In manufacturing companies, Eglė advises on personnel management and development issues and conducts workplace training for middle managers and internal trainers.

Price

Participation fee for the first registrants

15 Eur + VAT Regular price 25 Eur

 

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© 2020 Klaipėda iD. All rights reserved

Made by:

Finansinė paskata specialistams.

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