Working in a dynamic environment with our dedicated team, you will ensure a high-quality experience for each patient by determining why the service, equipment, or feature is defective (inoperable) and help resolve issues related to the product. 


  • Customer focus and empathy – you enjoy talking to customers, listening to their needs, and finding solutions to their queries.
  • Strong verbal and written communication skills and excellent phone manners.
  • Problem-solving skills by working independently and in collaboration with other teams
  • Fluent in English and German language.
  • 1+ years of relevant customer/technical support experience.
  • Ability to write reports and read and interpret documentation such as procedure manuals, operating instructions, and safety rules.
  • Proven experience in supporting mobile apps, both iOS and Android, as well as Cloud-based reporting systems.

Company offers:

  • This an exciting opportunity to be a part of a fast-growing, dynamic, innovative international company with a true purpose where you will make a difference to those living with diabetes
  • Focus on your long-term career
  • Access to best-in-class training and development programs
  • Work with 5000+ excellent colleagues in an open, fast-paced, and fun working environment
  • Attractive benefits include performance-based bonuses, health, accident, life insurance, private pension, team events, etc.
  • Language bonus.